Vicky Sargent
Sunday, October 31, 2021
12:10 GMT
Vicky is one of the creators of CLGdotTV, where she also produces and presents programmes. She has 25 years experience of delivering projects in and for public sector organisations including government departments, local authorities, the NHS, and professional associations. Much of her work has been around digitally-enabled innovation and improvement.
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Pilot shows benefits of providing digital support for unpaid carers
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The pandemic gave Shropshire Council 'permission' to explore how online support could help unpaid carers in their area
The collaboration, described in this edited highlight from West Midlands' ADASS's Carers' Network on September 7th, reached more than five thousand unpaid carers in Shropshire. This included younger, working age carers less likely to contact the council for support through its face to face services.
According to Mobilise's Dom Taylor, the online services provided make people feel that they are not alone, didn't have to cope by themselves, and that there are other people 'out there' that they can reach out to and get help from.
Kate Garner for Shropshire Council said that where Mobilise staff felt there was a need for traditional, face to face support, individuals could be refered on to council services. At the same time the Council found it good to be able to refer people to Mobilise for light touch preventative support.
According to Kate the pilot has been so successful that the Council is now going out to tender for a two year programme of virtual support for its local carers.
