Vicky is one of the creators of CLGdotTV, where she also produces and presents programmes. She has 25 years experience of delivering projects in and for public sector organisations including government departments, local authorities, the NHS, and professional associations. Much of her work has been around digitally-enabled innovation and improvement.@vickysargent
Our second programme based on Gerry McGovern's new book looks at corporate IT and digital practices that accelerate environmental damage
Ironically, the same practices are also making things worse for customers and consequently damaging profits.
As a global web usability expert, Gerry has worked with household-name tech companies like IBM, Microsoft and Cisco, major brands like Toyota, governments and international organisations like the WHO.
He speaks with authority about the heavy environmental cost of manufacturing IT and digital devices, the electricity-hungry explosion of data created and stored - mostly for no purpose - the deployment of unnecessary technology ‘because we can’, and the tendency of organisations to overload their online operations, reducing efficiency and the customer experience.
Even online meetings can end up being as bad, and even worse than traditional face to face to face meetings, if the technology is used unthinkingly.