Vicky is programme director Connected Local Government, a regular host on CLGdotTV programmes and has served public sector IT for more than 25 years


Transformation done right is ‘with’ and not ‘to’ says LB Havering team


©CLGdotTV 2019

Chief Operating Officer Jane West and transformation lead Susie Faulkner describe a process that is bringing staff and residents along with change

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Havering embarked on its transformation journey soon after Jane West arrived in post in early 2018 at a time when the borough - already under pressure from a rising population as people continue to move from inner London - was facing up to a front-loaded £37bn deficit.

Thinking by the senior leadership and elected members about change was done around four themes: communities, places, opportunities and connections.

To encourage fresh approaches, officers took leadership of themes not associated with their ‘day job’, the head of social care, for example, taking on the ‘places’ theme. When service reviews were conducted, they were done so with service directors out of the room to encourage staff to put forward their own ideas freely.

When it comes to residents, Havering has drawn on Wigan Council’s ‘deal’ with its citizens to create the ‘Havering Together’ concept and the slogan ‘cleaner, safer, prouder, together’.

Part of this is making clear what the council is doing and how it is looking to its communities to share some of the challenges around the stepping back of state provision. Meanwhile residents will see changes in how they access services (including more digital access) and significant regeneration activity, with £3bn of spending being rolled out across 12 estates.


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