Joe Tibbetts is the founder and CEO of CLGdotTV. He hosts Working Lunch and chairs AnswerTime the CLGdotTV panel show. Joe chairs conferences and advises public and private sector organisations on how to get heard.@Joe_Tibbetts
Rochdale BC already knew Sundown Solutions when they started working together on a new Provider Support Tool.
The QA team at Rochdale Borough Council and some of the 50+ care homes in the Rochdale catchment have been working with Sundown Solutions to design a Provider Support Tool. The tool was developed and launched in a little over three months. The results have been dramatic. When we talked to Fay Royle Home Manager of a Select Healthcare Group care and nursing home in Rochdale, Clare Gardner Quality Assurance Lead at Rochdale Borough Council and Heath Groves MD at Sundown Solutions it was clear that a shared understanding of how the development process worked had enabled them to turn the project around quickly and with notable success.
Setting and maintaining minimum levels of quality for the provision of care in care homes and care and nursing homes (the providers) is a complicated matter. The Care Quality Commission sets the standards that care homes across the country must meet. But then the Local Authority adds another layer of standards and procedures locally. Standards are constantly being reassessed and changed and, as our guests point out, the care homes want to do better than simply meet the minimum standards. Furthermore the care homes are all separate small businesses; naturally they have different ways of doing things and believe that their way is right. In Rochdale there are more than 50 different small businesses running care homes.
Council quality assurance (QA) managers have to ensure that standards are being met but, crucially, they are not just checking on performance their role is to support and help the providers and in particular those that are in danger of missing their targets. And sharing best practice among the entire group of 50+ providers is essential.